Reference

Your Agreement with sattamatkasale Starts Here

Every account on sattamatkasale is governed by these terms, which set out your rights, our obligations, and the rules that keep the platform fair for everyone who uses…

Account eligibility by local lawUPI, Paytm, PhonePe conduct rulesDispute resolution processAccount suspension criteriaAmendments and notice policy
sattamatkasale Your Agreement with sattamatkasale Starts Here
TERMS SUPPORT CHANNELS

Reach Us with Questions About These Terms

If any clause in these terms is unclear, or if you believe a rule has been applied to your account in a way that contradicts what is written here, our support team…

Email Support Send a detailed query to our legal support address. We aim to respond within 48 hours and will include a reference number so you can track the resolution of your terms-related concern.
Live Chat Our chat agents can walk you through specific clauses, explain suspension notices, and escalate account-access disputes to the compliance team during operating hours every day.
Help Centre The help centre hosts the full, current version of these terms alongside a plain-language summary of each major clause so you can quickly find the rule that applies to your situation.
HOW WE HANDLE YOUR ACCOUNT

Data, Security, and Your Rights Under These Terms

We hold your account data in line with our privacy policy, which sits alongside these terms as part of your full agreement with us.

Data Retention

We retain account records — including transaction histories for UPI, Paytm, and PhonePe payments — for the period required by applicable Indian law, after which data is securely deleted from our active systems.

Cookie Usage

We use session and analytics cookies to keep your account active and to understand how you navigate the lobby. You may manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by encrypted login and two-step verification options. You are responsible for keeping your credentials private; report any suspected unauthorised access to us immediately via live chat.

Requesting Changes

To update personal details such as your registered mobile number or email address, submit a verified request through the account settings page or contact support with a valid identity document for confirmation.

Who to Contact

All formal terms-related queries, including requests to access or delete your personal data, should be directed to our designated compliance contact, reachable through the email address listed in the help centre.

Dispute Resolution

Where a dispute arises about account activity or a transaction, we ask you to raise it through our support channels first. Unresolved matters are escalated internally and reviewed within ten business days.

Answers to Common Questions About These Terms

These questions cover the clauses our account holders ask about most. Each answer reflects the current version of our terms; if a future update changes any of these rules, the updated answer will appear here within 24 hours of the change going live.

Yes. By opening or continuing to use your account you accept these terms in full. Access depends on local law and is available where local law permits. If your local law restricts access, these terms still govern any prior account activity.

We post the updated terms on this page and, where required, send a notice to your registered email address. The effective date shown at the top of the page tells you exactly when the revised version came into force.

Yes. Submit a data-access request to our compliance contact via the email address in the help centre. We will respond within the period required by applicable law and provide a copy of the data we hold for your account.

A breach may result in suspension or permanent closure of your account, cancellation of pending transactions, and recovery of any amounts obtained through conduct that violated these terms. We will inform you of the specific reason for any action taken.

Yes. All payment activity on your account — whether through UPI, Paytm, PhonePe, or Google Pay — falls within the scope of these terms. Records are retained in line with the data retention period specified in our privacy policy.

Contact us first through live chat or email to log your dispute. If the matter is not resolved at first contact, it is escalated to our compliance desk for a formal review, with a response provided within ten business days.

You may request account closure and data deletion by contacting our compliance contact in writing. We will process the deletion after completing any legally required retention period and confirm completion to your registered email address.