Reference

Your Rights and Our Legal Commitments

At sattamatkasale, we set out our legal terms clearly so you know exactly what governs your account, your data, and your access where local law permits.

India-applicable termsData handled per policyAccount rights protectedUPI & Paytm account scopeJurisdiction-dependent access
sattamatkasale Your Rights and Our Legal Commitments
CONTACT LEGAL TEAM

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a dispute related to our legal terms, our dedicated legal support path is available around the clock.

Email Legal Desk Send your legal query, data request or account dispute to our legal email address. We acknowledge within 24 hours and aim to resolve or escalate within 48 hours of the original message.
Live Chat Support Our live chat team can direct your legal concern to the right internal department in real time. While chat agents cannot adjudicate disputes, they log your issue and connect you to the legal desk immediately.
Written Correspondence For formal notices or statutory requests under Indian law, written correspondence addressed to our registered office is accepted. Include your account reference number and the specific clause or right you are invoking.
HOW WE HANDLE THIS

Data, Cookies, Security and Retention at sattamatkasale

We take the practical side of legal compliance seriously — from how long we keep your data to how you ask us to delete it.

Data Collection

We collect only the data required to operate your account — name, contact details, payment method identifiers (including UPI ID or linked Paytm number) and transaction history. Nothing is collected beyond what your account and legal obligations require.

Cookie Policy

Cookies on sattamatkasale are used for session management, fraud detection and performance analytics. You can manage non-essential cookies through your browser settings; disabling them may affect how the lobby loads on your device.

Account Security

Your account is protected by encrypted login credentials and two-factor verification via your registered mobile number. We do not store full payment card numbers; UPI and PhonePe transactions are tokenised at the point of instruction.

Data Retention

Account data is retained for the period required by Indian financial and anti-money-laundering regulations. Once the statutory retention period expires and your account is closed, personal data is deleted or anonymised within 30 days.

Your Right to Request Changes

You may request a correction, export or deletion of your personal data at any time by contacting our legal desk. We will confirm receipt within one business day and fulfil the request within the period required by applicable Indian law.

Who Is Accountable

Our data protection officer is the named point of contact for all legal and privacy matters. Their details are listed in the full privacy policy document accessible from the footer of every page on sattamatkasale.com.

Frequently Asked Legal Questions

We've put together answers to the legal questions we receive most often about account rights, data handling, jurisdiction and how to raise a formal concern. If your question is not here, reach our legal desk directly via the contact paths listed above.

Yes, your account is governed by Indian law unless a specific addendum to your account terms states otherwise. Access and eligibility depend on local law and are available only where local law in your state or territory permits use of the platform.

We hold your registration details, contact information, UPI or Paytm-linked payment identifiers, and transaction records. You can request a full export of the data we hold by contacting our legal desk via email with your account reference number.

Send a deletion request to our legal email address with your account reference and a clear statement that you are invoking your right to erasure. We confirm receipt within one business day and complete the deletion within the statutory period under applicable Indian law.

Yes. Raise a formal dispute via our legal desk email, including the transaction date, amount, payment method (UPI, PhonePe or Paytm) and the clause you believe was misapplied. We escalate disputes internally within 24 hours of the formal notice being received.

We post an update notice on this page with the effective date of any change. Continuing to use your account after that date means you accept the revised terms. For material changes, we also send a notification to your registered email or mobile number.

Session and security cookies are necessary for the platform to function — disabling them will prevent your account from loading correctly. Analytics and preference cookies are non-essential; you can disable them in your browser without losing core account access.

Our data protection officer's contact details appear in the full privacy policy linked in the footer of every page on sattamatkasale.com. You can also reach the legal desk directly via the email path listed in the support section of this page.